Records management

Information for patients and families about how we keep our records

In order to provide you with support we need to register you on our electronic computer system, which could share your personal information with other healthcare professionals such as General Practitioners and District nurses. They would be able to see that care had started at the Hospice but any consultation could be marked as private.

This applies too to any family members being referred to hospice services such as counselling or complementary therapy. If your GP shares the same computer system called SystmOne, they will be able to tell that you have had a referral to the hospice, but the content of any information could be marked as private.
At any time you have the right to refuse or withdraw consent to information sharing. This would have an impact upon the care that we are able to offer you. This will be fully explained to you if you refuse or withdraw consent.


Sometimes patients ask if we can communicate with distant family members by email. We need you to know that whilst we may be happy to communicate by this method, email is not a secure method of delivering information.

St Helena Hospice a company limited by guarantee.

Registered in England and Wales No 01511841. Charity No 280919

Registered office: Myland Hall, Barncroft Close, Highwoods, Colchester CO4 9JU

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