Service User Group

Service User Group

The St Helena Hospice Service User Group is a small group of people including patients, carers, friends and/or family members who advise the hospice management on any user-related matters.

The group uses its experience to provide feedback on potential changes and to propose enhancements to existing hospice services and facilities.

Members of the group organise and carry out the annual St Helena Hospice patient survey and report on the results to the hospice managers and trustees. They have also produced a Visitor’s Guide which provides useful information about the hospice for new visitors. The hospice management are very supportive and refer to the Service User Group for a wide range of topics.

Who can join the Service User Group?

Anyone who has experience of using St Helena Hospice services, either currently or in the past.  This includes patients, carers, friends and/or family members. New members are always welcome.

How often, and where, do the Service User Group meet?

The Service User Group always meets on a Saturday morning at the hospice's Education Centre in Colchester.  The group meets as often as necessary for the work they doing but it is usually about once a month.

I'd have difficulty getting to meetings. Can you help?

Service User Group members give their time freely but are not expected to be out of pocket when attending meetings.

 

St Helena Hospice a company limited by guarantee.

Registered in England and Wales No 01511841. Charity No 280919

Registered office: Myland Hall, Barncroft Close, Highwoods, Colchester CO4 9JU

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