Access to Hospice Records
It is a patient’s right to request access to their hospice records. Patients should ask any member of staff and this will be actioned in line with St. Helena Hospice’s policy and procedure.
Complaints, Feedback and Suggestions
The hospice aims to bring you the best specialist service possible. If any part of your experience is above or below your expectations, we would like to hear about it. Our Complaints Policy and Procedure and Feedback/ Suggestion Forms are available in every department. Please do not hesitate to use them. Alternatively, you may approach any member of staff to make a comment, positive or negative. All complaints, feedback and suggestions will be used anonymously, if this is the person’s wish.
Patient Questionnaires
During a two week period in Autumn 2005, patients attending the Inpatient Unit, Tendring Day Centre Clacton and Joan Tomkins Centre on a regular basis were asked to complete an anonymous and confidential questionnaire. The aim was to ascertain service users views about the benefits they derived from attending the Centre, and identify ways in which these users felt that the service offered to patients and their families could be reviewed, adjusted and/or developed.
A copy of these questions can be obtained by clicking on the links below or contacting the Hospice on 01206 845566.
Click here for Inpatient Unit Questionnaire 2006
Click here for Colchester & Halstead Day Centre Questionnaire 2006
Click here for Tendring Day Centre
Questionnaire 2006
Confidentiality
Information received by hospice staff from patients and families will be managed appropriately with regard to confidentiality and privacy of individuals. Individual patients will be provided with information on their diagnosis, prognosis, treatment and care options, to the extent that the patient wishes to have this information. With the patient’s stated permission, carers and families will also be provided with this information.
Education
St. Helena Hospice has its own Education Centre, which houses the Millie Hare Library. This is a resource which is available to all patients, families, carers and professionals who require information regarding any aspect of their care, illness or treatment.
Resuscitation
Resuscitation of patients at St. Helena Hospice can be a delicate and difficult subject to discuss. Our whole philosophy is based on comfort not cure and so there are no facilities on the premises for cardio- pulmonary resuscitation, other than basic first aid. This does not mean that resuscitation will never be attempted. Any decision reached about resuscitation will be in conjunction with Hospice senior medical staff and the patient and carer, whose views, preferences and rights will remain at the centre of this process. Advanced Directives (or ‘Living Wills’) may be part of this discussion and there is further information about these in a separate information leaflet. Staff will be pleased to discuss any issues you might have.
Policies and Procedures
All policies and procedures are available on every computer throughout St. Helena Hospice. If you would like help in accessing these, please ask any member of staff or volunteer.
Suggestions about this web-site
St. Helena Hospice’s web-site is reviewed regularly to ensure that the information in it is up- to- date. If you wish to make comments or suggestions about this site please contact us on 01206 791740 or ask for one of our Feedback/ Suggestion Form’s which are available in all departments of the hospice.
